Dr. Wai Khuan Ng - PhD, RN, CIC, CPHQ, FAPIC

Empanalled Consultant and Expert - Quality Improvement Services

  • Dr. Wai is a highly accomplished, results-driven healthcare consultant, with more than 25 years of healthcare work experience, skilled in healthcare accreditation and infection prevention and control. Dr. Wai has demonstrated ability to provide on-site and off-site consultation, education, and technical assistance to international health care facilities and health care systems around improving patient care, quality, and safety. She has a strong qualifications in developing and delivering consulting services for healthcare in international settings, across the continuum; these include assessment, professional development and mentoring, education and training, product development, change management and publication.
  • Dr. Wai is a Joint Commission designated Certified Yellow Belt – supports activities associated with establishing and sustaining a Robust Process Improvement® (RPI®) culture. Trained in the foundational concepts and tools of problem solving and improvement to better meet customer expectations and organization objectives. She has also a solid leadership, communication, and interpersonal skills to establish rapport with all levels of staff and management.
Consulting Expertise
Hospital and Health System Consultation Include:
  • Organizational process and outcome audits/tracers and redesign to improve efficiency for Gleneagles JPMC and Jerudong Park Medical Center in Brunei Darussalam
  • Nursing and Administrative (FMS) consultation and development of continuous survey readiness programs for Clifford Hospital, China
  • Development of quality measurement and management programs for The Clinical Research Center of the United States National Institutes of Health
  • Nursing and Administrative (FMS) consultation and organizational process and outcome redesign for Algomed Private Health Services, Turkey; Dhaman Health Assurance Hospitals Company, Kuwait; Tokushukai Medical Corporation (TMC), Japan, Sidra Hospital, Kuwait; MP Shah Hospital, Kenya; Hamad Medical Corporation (HMC), Qatar and Clifford Hospital, China
  • Nursing and Administrative (FMS) consultation, policy development and organizational process and outcome redesign for Burjeel Hospital, Oman
  • Consulting to development and enhancement of infection prevention and control (IPC) programs for Hamad Medical Corporation (HMC), Qatar
  • Development and delivery of an infection prevention and control programs (IPC) for University of Balamand, Lebanon
Selected Clients and Employers
  • The healthcare facilities across the network of Abu Dhabi Health Services (SEHA) and Mubadala Healthcare (MH)
  • The accredited healthcare facilities and Ministry of Health across the Asia-Pacific Region

Areas of Expertise

Industry Expertise

Former Employers

Education

Professional Memberships and Certifications