Dr. Wai Khuan Ng - PhD, RN, CIC, CPHQ, FAPIC
Empanalled Consultant and Expert - Quality Improvement Services
- Dr. Wai is a highly accomplished, results-driven healthcare consultant, with more than 25 years of healthcare work experience, skilled in healthcare accreditation and infection prevention and control. Dr. Wai has demonstrated ability to provide on-site and off-site consultation, education, and technical assistance to international health care facilities and health care systems around improving patient care, quality, and safety. She has a strong qualifications in developing and delivering consulting services for healthcare in international settings, across the continuum; these include assessment, professional development and mentoring, education and training, product development, change management and publication.
- Dr. Wai is a Joint Commission designated Certified Yellow Belt – supports activities associated with establishing and sustaining a Robust Process Improvement® (RPI®) culture. Trained in the foundational concepts and tools of problem solving and improvement to better meet customer expectations and organization objectives. She has also a solid leadership, communication, and interpersonal skills to establish rapport with all levels of staff and management.
Hospital and Health System Consultation Include:
- Organizational process and outcome audits/tracers and redesign to improve efficiency for Gleneagles JPMC and Jerudong Park Medical Center in Brunei Darussalam
- Nursing and Administrative (FMS) consultation and development of continuous survey readiness programs for Clifford Hospital, China
- Development of quality measurement and management programs for The Clinical Research Center of the United States National Institutes of Health
- Nursing and Administrative (FMS) consultation and organizational process and outcome redesign for Algomed Private Health Services, Turkey; Dhaman Health Assurance Hospitals Company, Kuwait; Tokushukai Medical Corporation (TMC), Japan, Sidra Hospital, Kuwait; MP Shah Hospital, Kenya; Hamad Medical Corporation (HMC), Qatar and Clifford Hospital, China
- Nursing and Administrative (FMS) consultation, policy development and organizational process and outcome redesign for Burjeel Hospital, Oman
- Consulting to development and enhancement of infection prevention and control (IPC) programs for Hamad Medical Corporation (HMC), Qatar
- Development and delivery of an infection prevention and control programs (IPC) for University of Balamand, Lebanon
- The healthcare facilities across the network of Abu Dhabi Health Services (SEHA) and Mubadala Healthcare (MH)
- The accredited healthcare facilities and Ministry of Health across the Asia-Pacific Region
Areas of Expertise
- Strategic planning and leadership
- Clinical, operational and system accreditation compliance
- Process improvement
- Risk assessments/Gap analysis
- Policy development
- Project management
- Consultation and professional education/training
- Publication
Industry Expertise
- Healthcare/Hospitals, Ambulatory Care Organizations, Regulatory Compliance
- Healthcare Accreditation Organization
Former Employers
- Joint Commission International (JCI)
- Abu Dhabi Health Services (SEHA), United Arab Emirates
Education
- Doctorate of Philosophy (PhD), Australia
- Master of Health Practice (MHP), Australia
Professional Memberships and Certifications
- Fellow of the Association for Professionals in Infection Control and Epidemiology (FAPIC), United States of America
- National Association for Healthcare Quality (NAHQ), United States of America
- Certification Board of Infection Control & Epidemiology (CBIC), United States of America