Jan Mackereth-Hill

She works on the International Society for Quality in Healthcare (ISQua) Accreditation Programme, which as a peer review surveyor gives her a unique insight into different cultures, approaches and values in healthcare. She is also an ISQua Expert, Member and Fellow, in the past she has been an accreditation manager for the IAP. Jan works as an independent consultant on projects including the development of a national healthcare accreditation programme in Tunisia, expert reviewer of the: Jordanian standards for people with disabilities; guidelines for implementation of national standards for the Australian Aged Care Quality Agency; technical author of healthcare standards for the British Standards Institute and member of TC304 involved in the review of ISO7101 and the development of the ISO17021-15 scheme to assess it. Previously she was a member of TC362 and involved in the development and update of EN15224. During her work in healthcare accreditation, she has worked in Portugal, Italy, Cyprus, the Emirate of Abu Dhabi and the Kingdom of Bahrain participating and leading surveys. She has also been part of the standards development team for both Abu Dhabi and the Kingdom of Bahrain where both organization successfully gained accreditation from, ISQua.

Professional Highlights:

• Working with INEAS in Tunisia to support the development of standards, surveyor training and the development of the accreditation process through the implementation of ISQua standards and leaving an organisation with the tools to continue to meet ISQua standards.
• Supporting a number of organisations in the development and implementation of standards to improve healthcare.
• Leading survey teams around the world for ISQua accreditation

Consulting Expertise

• BSI – technical author for standards development, expert for implementation of ISO7101
• ISQua – accreditation manager for the International Accreditation Program
• DoH Abu Dhabi – development of accreditation standards and accreditation by ISQua
• National Health Regulatory Authority, Bahrain – development of accreditation standards and accreditation by ISQua
• FHI360 – development and delivery of surveyor training program and train the trainer program for GAHAR, Egypt
• GIZ – development of processes to meet ISQua standards in setting up the Tunisian accreditation agency INEAS
• NHS Improvement: development of an accreditation and credentialing process for National Patient Safety Alerts