Andrea Faber, RHIA, CCS
Empaneled Consultant & Expert – Revenue Cycle Management and Cost Optimization
Professional Experience:
Andrea is a performance-driven professional with over 30 years of experience and a proven track record in all levels of the Middle Revenue Cycle. She has demonstrated success in executive management, operations, and business development roles. With expertise in developing, training, and managing diverse teams, Andrea has worked extensively in the U.S. Healthcare System and internationally in the UAE, Philippines, Saudi Arabia, and India.
Her digital technology design and advanced analytics skills empower her to drive team performance and make informed, accurate decisions. Andrea also has extensive experience in International Health Information Management and has led transcription teams in Bangalore, India. Additionally, she has startup company experience and has served as an approved auditor in the UAE, gaining deep insights across North America, the Middle East, and the Indian subcontinent. As Vice President of Operations and Training, Andrea has traveled globally, managing both U.S.-based and international operations. In her current role, she oversees developing and implementing global training and quality policies to ensure consistent quality results for a wide range of healthcare providers, from large health systems to small clinics.
Key Achievements & Additional Skills
Reorganization & Cost Cutting
- P&L Management/Improvement/Cost Controls
Strategic Planning & Growth Strategies
- Sourcing Partner Relationships for AI
Business Development Partner
- Supported client presentations, statements of work, pricing models, retention strategies, growth initiatives, and securing new business relationships.
Workflow Optimization Across the Revenue Cycle
- Deployed secure technologies to transition away from spreadsheets and email, improving compliance with PHI security.
- Workforce Management
- Successfully staffed and managed over 600 remote employees (both offshore and onshore) across multiple time zones, operating 24/7.
- Designed and implemented a digital technology assessment tool to streamline recruitment.
- Created a centralized digital policy, procedure, and workforce engagement tool.
- Established an electronic training program for coders in the U.S. and overseas, successfully training inpatient coders in India for the U.S. market.
- Knowledge of Coding Standards
- Extensive knowledge of approved code sets, including ICD-10 AM training in Saudi Arabia.
- In 2023, a comprehensive course curriculum was deployed, and college professors were trained to enable further training in coding standards.
Domestic and Overseas Workforce Management
- Improved NPS scores from 21 to 76 within two years, maintaining an ENPS of 69.
- Achieved an average KPI attainment of 95% over five consecutive years.
- Well-versed in federal, state, and payer-specific regulations and policies regarding documentation, coding, and billing.
Areas of Expertise
- Detail-oriented and process-driven medical coding professional with significant experience in North America, the Middle East, and the Indian subcontinent.
- Designing, implementing, scaling & optimizing infrastructure (technology, staffing, operations)
- Performance Improvement - shared savings, quality improvement, NPS scores
- Operational Efficiencies - workflows, staffing ratios, practice optimization
- Growth - new market expansion, referral management, new contract opportunity
Industry Expertise
- Middle Revenue Cycle
- Operations
- Quality & Training
- Clinical Documentation Improvement
- Process Design
Former Employers
- Shearwater Health - Current
- Sutherland
- Navigant
- Revenue Med
Education
- Bachelor of Science, Information Systems, Bellevue University, Omaha, NE, USA
Professional Affiliations or Certifications
- Registered Health Information Administration, RHIA
- Certified Coding Specialist, CCS