{"id":20395,"date":"2025-12-30T07:34:57","date_gmt":"2025-12-30T07:34:57","guid":{"rendered":"https:\/\/vmarsh.com\/healthcare\/?page_id=20395"},"modified":"2025-12-30T07:43:45","modified_gmt":"2025-12-30T07:43:45","slug":"helen-crisp","status":"publish","type":"page","link":"https:\/\/vmarsh.com\/healthcare\/helen-crisp\/","title":{"rendered":"Helen Crisp"},"content":{"rendered":"\t\t
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Helen Crisp\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Healthcare Quality Improvement, Qualitative Evaluation, Standards Development, Organizational readiness for external assessment for ISO7101 and Healthcare Sustainability Certification\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Professional Experience: <\/b><\/u><\/p>

Helen has over 30 years\u2019 experience of quality improvement work in health care, from developing standards and administration processes for healthcare quality accreditation to service reviews, training in QI methods and undertaking qualitative evaluations of quality and safety interventions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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She\u00a0 developed quality standards and assessment methodology for CHKS accreditation in the UK and advised on development of healthcare accreditation programmes in Denmark, Portugal, Bosnia-Herzegovina and Serbia. Other areas of expertise include facilitation, network development and technical editing. She has experience in evaluations of patient safety programmes, person-centred care initiatives and methodologies for health care quality improvement. Consultancy projects have included: Implementation support to healthcare organisations piloting ISO 7101 healthcare quality management standard, project manager for a James Lind Alliance research priority setting programme for liver cirrhosis research, advising on development and implementation of a corporate quality strategy for an independent mental health provider, evaluation of a national Ovarian Cancer quality improvement programme, evaluations of national safety programmes for NHS England\/NHS Improvement, evaluations of improvement programmes for Royal Colleges, developing a multi-level fellowship programme with The Healthcare Improvement Studies Institute at University of Cambridge and consultant to the Muscular Dystrophy UK (MDUK) Charity to develop an accreditation programme for Neuromuscular Centres of Excellence.\u00a0 Helen is Editor-in-Chief of BMJ Open Quality an online journal dedicated to reporting quality improvement projects in healthcare.<\/p>

Professional Highlights:<\/b><\/u><\/p>

  • Lead advisor for the development of the Danish National Healthcare Quality Accreditation Programme<\/li>
  • Lead evaluator for NHS England pilot implementation of the Patient Safety Incident Response Framework<\/li>
  • Project manager and technical editor for ISQua Guidelines and Principles for the Development of Health and Social Care Standards, 6th edition<\/li>
  • Project manager research priority setting partnership of patients, carers, healthcare professionals and clinical researchers in liver disease<\/li>
  • Design and implementation of Improvement Science PhDs and post-doctoral fellowships cohorts 1 – 4<\/li><\/ul>

    Consulting Expertise<\/b><\/u><\/p>

    • BSI \u2013 expert advisor for implementation of ISO7101<\/li>
    • ISQua \u2013 lead consultant for review and revision of ISQua Guidelines and Standards for External Evaluation Organisations<\/li>
    • Clinical Partners \u2013 Quality strategy development and implementation support on sustainability standards for private sector mental health services provider<\/li>
    • Ovarian Cancer Action – IMPROVE-UK Programme evaluation of improvement initiatives at seven cancer centres across the UK<\/li>
    • NHS England \u2013 Evaluation of the pilot implementation of the Patient Safety Incident Response Framework<\/li>
    • FHI360 \u2013 development and delivery of surveyor training program and train the trainer program for GAHAR, Egypt<\/li>
    • Oxford Health NHS Foundation Trust \u2013 Expert Faculty on Leading Improvement internal training programme<\/li>
    • NHS Improvement \u2013 Evaluation of the national Mental Health Safety Improvement Programme<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Areas of Expertise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tQualitative Evaluation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tStandards Development<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSurveyor Training<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tImplementation of ISO7101<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tImplementation of Healthcare Sustainability Standards<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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        Industry Expertise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHealthcare: Government and private sectors, primary, secondary, and tertiary care<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHealth Services Research<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAccreditation bodies<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHealthcare Professional Associations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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          Employers <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tUniversity College London<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe Health Foundation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCHKS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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            Membership\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tISQua<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPROMPT Maternity Foundation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tInternational Futures Forum<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSalzburg Global Seminar Fellow<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              Helen Crisp Healthcare Quality Improvement, Qualitative Evaluation, Standards Development, Organizational readiness for external assessment for ISO7101 and Healthcare Sustainability Certification Professional Experience: Helen has over 30 years\u2019 experience of quality improvement work in health care, from developing standards and administration processes for healthcare quality accreditation to service reviews, training in QI methods and undertaking qualitative […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-20395","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/vmarsh.com\/healthcare\/wp-json\/wp\/v2\/pages\/20395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vmarsh.com\/healthcare\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vmarsh.com\/healthcare\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vmarsh.com\/healthcare\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vmarsh.com\/healthcare\/wp-json\/wp\/v2\/comments?post=20395"}],"version-history":[{"count":7,"href":"https:\/\/vmarsh.com\/healthcare\/wp-json\/wp\/v2\/pages\/20395\/revisions"}],"predecessor-version":[{"id":20403,"href":"https:\/\/vmarsh.com\/healthcare\/wp-json\/wp\/v2\/pages\/20395\/revisions\/20403"}],"wp:attachment":[{"href":"https:\/\/vmarsh.com\/healthcare\/wp-json\/wp\/v2\/media?parent=20395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}